PT Dwikarya Global Logistik (“Company”, “we”, “our”, or “us”) provides logistics and freight forwarding services subject to the following Terms and Conditions. By accessing our website or using our services, you agree to be bound by these terms.

1. Services

We provide logistics services including but not limited to:

• Air and sea freight forwarding
• Domestic transportation
• Customs clearance and documentation
• Warehousing and value-added services

All services are subject to availability and specific agreements with clients.

2. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information regarding shipments
• Comply with all applicable laws and regulations
• Ensure that goods are properly packaged and labeled
• Not ship prohibited or restricted items

Any inaccuracies or violations may result in delays, penalties, or refusal of service.

3. Quotations and Pricing

• All quotations are subject to change based on shipment details, fuel surcharges, and market conditions
• Additional charges may apply for customs duties, taxes, storage, or unforeseen circumstances
• Final pricing will be confirmed prior to shipment execution

4. Shipment and Delivery

• Delivery times are estimates and may vary due to external factors such as weather, customs clearance, or carrier delays
• We will make reasonable efforts to ensure timely delivery but do not guarantee exact delivery times

5. Liability

• Our liability is limited in accordance with applicable laws and international logistics standards
• We are not responsible for delays, losses, or damages caused by force majeure events, including natural disasters, strikes, or government actions
• Clients are encouraged to use cargo insurance for additional protection

6. Customs and Compliance

• Clients are responsible for providing accurate documentation for customs clearance
• We are not liable for delays or penalties caused by incorrect or incomplete documentation

7. Payment Terms

• Payments must be made according to the agreed terms stated in the invoice or contract
• Late payments may result in service suspension or additional charges

8. Intellectual Property

All content on this website, including text, logos, and images, is the property of PT Dwikarya Global Logistik and may not be used without prior written permission.

9. Termination

We reserve the right to suspend or terminate services if:

• Terms are violated
• Payments are not fulfilled
• Illegal or prohibited activities are detected

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting on this page.

12. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

PT Dwikarya Global Logistik
Ruko Silktown Avenue Blok.rk/5a-05, Pondok Jagung Timur, Serpong Utara, Kota Tangerang Selatan, Banten

Phone: 02123096059
Email: info@dwika-logistics.com